This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

This study highlights the approach used to enable women to access credit and develop income-generating activities that contribute to their empowerment and give them access to microcredit.

This paper combines insights from a review of relevant literature with insights from focus group discussions and individual interviews of those most impacted by climate shocks and stresses.

This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.

MSC conducted qualitative research in Kenya, Ghana and Togo and found that Indigenous Financial Services (IFS), such as rotating savings and credit associations (ROSCAs), informal moneylenders and burial societies play a critical role in driving access to finance for micro and small enterprises (MSEs).

This study intends to unpack the on-ground status of financial inclusion in six villages in India.

This white paper, highlights a solution to improve inclusivity for underserved users who lack smartphone access and become a game changer in the payments space.

This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.