This publications shares results from a survey with quantitative and qualitative data along six key dimensions of impact, including Access, Business Impact, Household Impact, Client Protection, Resilience, and Agency.

Government payment recipients with digital accounts are increasingly becoming the targets of scams. Recent research identifies key vulnerability points and recommendations for improving consumer protection.

There are three key lessons we can apply from the Smart Campaign’s experience with consumer protection.

This RDFE conceptual framework seeks to encourage financial sector authorities, and other key ecosystem actors, to boost financial consumer protection in the digital era with a holistic vision of the ecosystem.

Rural customers in India face information asymmetry, high premiums and poor returns.

The newly adopted rules are intended to address several critical areas of concern, particularly regarding the use of certain types of land as collateral for loans, the handling of personal identification documents, and the provision of credit to vulnerable households.

This brief explores citizens’ perspectives on Kenya’s new digital ID system, highlighting the conditions required for effective digital public infrastructure (DPI) interventions while addressing broader concerns about ensuring systems are responsible and yield positive outcomes.

The Reserve Bank of India (RBI) on Friday said it has come across instances of micro lenders and non-bank financiers charging high, 'usurious' interest rates on small-value loans, reminding them to judiciously use their pricing power. 

Behavioral biometrics, an emerging technology which uses AI and machine learning to examine behavioral patterns to authenticate users, presents the financial inclusion sector with exciting opportunities as well as challenges.

Licensed digital/online money lenders, who are diverting from the newly issued digital lending guidelines issued in March by the Uganda Microfinance Regulatory Authority (Umra), risk having their licenses revoked, the sector regulator has warned.